Your have submitted a support ticket at '.$this->Cfg[site_name].' from the IP address of : '.$this->MailArray['ip'].'
Thank you for you validating your ticket submission '.$this->MailArray['name'].',
We will have a look in to your support ticket ASAP and you will be contact with a response.
Below u can find information on checking your submissions or removing your submission.
Your Ticket number
Ticket submission status: here
Remove your submission: here