{SUPPORT_PRODUCT_FIELD} | {product_name} |
{SUPPORT_ENVIRONMENT_FIELD} | {environment} |
{SUPPORT_TYPE_FIELD} | {type} |
{SUPPORT_CURRENT_STATUS_FIELD} | {current_status} |
{SUPPORT_ADDED_FIELD} | {request_added} |
{SUPPORT_UPDATED_FIELD} | {date_modified} |
{SUPPORT_SUMMARY_FIELD} | {summary} |
{STATUS_MSG} | {status} |
{SUPPORT_ADDED_BY_FIELD} | {posted_by} |
{SUPPORT_ADDED_FIELD} | {date_added} |
{viewed_by} | {date_viewed} |
{ATTACHMENTS_MSG} | {attachments_files} |
{message_text} |