本电子书解释了关于提高帮助台呼叫中心的性能所面临的挑战。这也解释了你对关键指标,可以帮助您优化帮助台的性能。度量的详细解释和如何跟踪它们。 要求: Windows 3.X的/ 95/98 / ME / NT / 2000 / XP / 2003服务器/...
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