响应知识库是技术支持工具,可以让你记录的解决方案,技术支持问题,寻找在未来的解决方案。也就是说,它可以让你创建的技术问题及其解决方案的数据库。当客户调用一个问题,你可以快速搜索数据库,看看是否有问题已经解决了过去。如果它有,RKB显示溶液。 下面是一个例子: 用户呼叫,并说,当她使用你的应用程序,并尝试打印,屏幕闪烁橙色,并显示消息“指令,在0x780012f3引用内存0xaa000000”应用程序崩溃。你的工作的问题,并确定解决问题,如果用户升级到最新的HP打印机驱动程序。 你开始RKB,然后单击添加按钮...
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最近浏览的软件
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